Your policy is administered by EQ (previously known as Equiniti) who have a dedicated team of experts available to help you with any queries you may have regarding your annuity policy. Your needs and peace of mind are our main priorities.
We have compiled popular queries that you can ask EQ about.
Email:
omnilife.admin@equiniti.com
Call:
UK: 0800 917 2028
The phone lines will be open from 9am to 5pm Monday to Friday. Calls are free if calling from the UK, but could be charged if calling from abroad. For our joint protection, we may record and/or monitor telephone calls.
Post:
Omnilife Insurance Company Limited, Annuity Payments Centre, Sutherland House, Russell Way, Crawley, RH10 1UH.
Your policy is administered by EQ on Omnilife’s behalf. Please contact them directly using the contact details on this page. To help EQ answer your query, please have your Omnilife policy number available. If you don’t know your Omnilife policy number, that is not a problem. EQ’s Customer Services team will be able to trace your policy for you.
Your policy is administered by EQ on Omnilife’s behalf and they deduct any tax due as per the tax code supplied by His Majesty’s Revenue & Customs (HMRC). EQ can give you information relating to the tax paid on your Omnilife policy; however, any questions you may have on your tax code or the total amount of tax being deducted from your policy will need to be discussed with HMRC directly. You can find their contact details here and you may need your most recent tax certificate (if applicable) to hand.
If you need to notify us of a death in your family, please contact EQ, who administers the policy on our behalf. EQ will be able to explain what happens to the policy following their passing and the next steps. Please use the contact details on this page. If possible, please quote the family member’s policy number if you have it readily available.
Your policy is administered by EQ on Omnilife’s behalf. If you have any other questions, please contact them quoting your existing policy number using the contact details on this page.
From time to time we do write out to our customers requesting information. However, we generally do not ask you to share any personal or financial information except in very rare circumstances. If you receive such a request and worry it is not a genuine letter, please contact EQ who will be able to confirm if we have sent you the letter or not. When contacting EQ, we would recommend using the contact details found here as a way to confirm the letter’s authenticity. Please have your policy number and any ‘letter reference’ details to hand when you dial in. If you don’t know your Omnilife policy number that is not a problem. EQ’s Customer Services team will be able to trace your policy and the letter in question for you.