We understand things don’t always go as expected despite our best efforts. When this happens, we want to hear from you, so we can help to put it right and stop it from happening again.
We encourage you to reach out to us, which is why you can contact us by:
– Emailing: AdminGroup@omnilife.co.uk; or
– Calling: 020 7374 0123
If you’d like to, you can write to our Chief Executive Officer at:
Omnilife Insurance Company Limited, Level 45, 22 Bishopsgate, London, EC2N 4BQ.
Our complaints commitment
Once we’ve received your complaint, we’ll try to resolve to your satisfaction. If we aren’t able to do this straight away, we’ll investigate and keep you updated. So it’s clear for you, all contact will be in writing, where we’ll explain:
– Who is investigating your complaint,
– How you can contact them, and;
– When you can expect the investigation to be completed. If this takes longer than eight weeks, we’ll provide an update to you.
Your rights
You may not be happy with how we’ve handled your complaint, or the outcome of the decision. If we can’t resolve your complaint, the Financial Ombudsman Service may be able to help you. The service they provide is free, but you you’ll need to contact them within six months of receiving our final response letter.