Complaints
We understand things don’t always go as expected despite our best efforts. When this happens, we want to hear from you, so we can help to put it right and stop it from happening again.
To speak to the relevant team about your policy, please click on the name of the company where you originally bought your policy.
Once we’ve received your complaint, we’ll try to resolve to your satisfaction. If we aren’t able to do this straight away, we’ll investigate and keep you updated. So it’s clear for you, all contact will be in writing, where we’ll explain:
You may not be happy with how we’ve handled your complaint, or the outcome of the decision. If we can’t resolve your complaint, the Financial Ombudsman Service may be able to help you. The service they provide is free, but you’ll need to contact them within six months of receiving our final response letter.
If your complaint cannot be resolved to your satisfaction, you may refer your complaint to the Financial Ombudsman Service (FOS) whose contact details are:
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9S