Making a claim

Claiming any kind of insurance can be distressing. We’ve worked to keep this simple.

We developed our straightforward claims process to be easy and efficient. Simply complete the appropriate claim form for your cover and our dedicated team will handle the rest.

Please return the completed form by email to

Alternatively, contact the Claims Team on 020 7374 0123. Lines open 9 am to 5 pm, Monday to Friday.

Our London office has now partially re-opened, with the significant majority of our staff working from home for the foreseeable future. Whilst the office is partially open, we will continue to accept scanned certified copies of Death Certificates from intermediaries. If you are unable to provide this due to your office being closed, we will be able to accept a scanned copy from the deceased member’s family. This will only be during the period affected by the virus and only for claims up to £1m.

If you need to send us any other documents, please send them to us electronically, except in the case of Direct Debit mandates. Please contact Omnilife directly if you wish to change your Direct Debit.

Document Library (international customers)

Telephone: 020 7374 0123
Lines open 9am to 5pm, Monday to Friday

Get in touch