Making a claim

Claiming any kind of insurance can be distressing. We’ve worked to keep this simple.

We developed our straightforward claims process to be easy and efficient. Simply complete the appropriate claim form for your cover and our dedicated team will handle the rest.

Please return the completed form by email to

Alternatively, contact the Claims Team on 020 7374 0123. Lines open 9 am to 5 pm, Monday to Friday.

We will accept scanned certified copies of Death Certificates from intermediaries.

Document Library (international customers)

Telephone: 020 7374 0123
Lines open 9am to 5pm, Monday to Friday

Get in touch